Help Centre

Frequently Asked Questions

Everything you need to know about TrackElf — from getting started to advanced features.

How do I start using TrackElf?

Click "Start free trial" and create your account. You'll get 14 days of full access — no credit card required. Then log your first batch in 30 seconds.

Do I need to install anything?

No. TrackElf runs in your browser and can be added to your home screen as a PWA (Progressive Web App). On iOS, tap Share → Add to Home Screen. On Android, tap the menu → Add to Home screen.

What types of businesses can use TrackElf?

Any retail business with perishable or date-stamped products: convenience stores, pharmacies, cosmetics shops, food retailers, online sellers, and wholesalers.

How does TrackElf track stock age?

Simply log each delivery by product name, quantity and date received. TrackElf automatically calculates the age of every batch and displays it with a colour-coded timeline — green for fresh, yellow for ageing, red for overdue.

Can I use TrackElf for multiple stores?

Yes! TrackElf PRO supports multiple store locations. You can log stock at each store and see everything in one central dashboard.

Does TrackElf integrate with Shopify or POS systems?

Currently, TrackElf supports CSV import/export for easy data transfer. Direct API integrations with Shopify and major POS systems are on our roadmap.

How much does TrackElf cost?

$24/month or $240/year (save 20%). Every new account gets a 14-day free trial with all features included.

Can I cancel anytime?

Yes. Cancel at any time from your account settings. No contracts, no hidden fees.

Is my data safe?

Yes. All data is encrypted in transit and at rest. We're hosted on enterprise-grade infrastructure in Singapore with 99.9% uptime and automatic backups.

How do I get support?

Email us at hello@trackelf.com. We typically respond within 24 hours on business days.